Cancel and refunds

Cancelling renewal and cash refunds are different actions. Live payments are not enabled yet; below is the product matrix frozen before plata by mono.

Cancel: you may stop the next plan charge; access for a paid period usually continues until period end; cancel alone does not auto-refund.

Plus/Pro plans: a goodwill full refund may be considered only within a short window (target: within 72 hours of payment) and with low usage of allowances; after that window or heavy use — typically no cash refund, with cancel-at-period-end available. Star packs: refunds only for the unused portion (partial OK); spent stars are not cashed out.

Service defects, double charges, or outages are a separate path. Chargebacks are a separate revoke-and-evidence path. Send requests to support once the contact is published; final wording needs legal review before taking money.